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Personalised Gifts Need Personalised Policy's

Our Policies 

**Why We Have Policies**

At Personalized Perfections, our policies are like the guiding stars that help us create a seamless shopping experience for you. They ensure fairness, consistency, and transparency in every interaction. Whether it's our Returns and Refund Policy or our Privacy Policy, these guidelines are designed with your best interests in mind. They help us provide quality products, resolve issues effectively, and protect your personal information. Think of our policies as the trusted rules of the game that make your shopping journey safe and enjoyable. We believe in keeping the path to great products smooth, and our policies are the compass that points us in the right direction. Thank you for being a part of our community, and rest assured, your satisfaction and trust are at the heart of everything we do and we hope our Personalise Gifts meet all your expectations.

Returns and Refund Policy

*Last Updated: September 9, 2023*

Thank you for shopping with Personalized Perfections. We take pride in offering high-quality handmade Personalised Gifts and want you to have a positive shopping experience. Please read our Returns and Refund Policy carefully before making a purchase.

**1. Returns**

We accept returns under the following conditions:

1.1 **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us within **7 days** of receiving your order. Provide clear photographs of the damaged item, its packaging, and your order confirmation number. We will assess the situation and, if necessary, offer a replacement or refund.

1.2 **Wrong Item Received:** In the rare event that you receive the wrong item, please notify us within **7 days** of receiving your order. We will arrange for the correct item to be shipped to you and provide a prepaid return label for the incorrect item's return.

1.3 **Quality Concerns:** If you are unsatisfied with the quality of your purchase, please contact us within **14 days** of receiving your order. We may request additional information or photographs to better understand your concern. In such cases, we will consider replacements or refunds at our discretion.

**2. Refunds**

2.1 **Full Refunds:** We offer full refunds in the following circumstances:

   a. When we are unable to fulfill your order due to unforeseen circumstances or discontinuation of the item.

   b. In cases where you receive a damaged or defective item, and a replacement is not available or desired.

   c. When the wrong item is shipped, and you prefer a refund instead of a replacement.

2.2 **Partial Refunds:** Partial refunds may be issued for quality concerns or other situations where a full refund is not warranted. The amount of the partial refund will be determined on a case-by-case basis.

**3. Return Process**

To initiate a return or request a refund, please follow these steps:

3.1 **Contact Us:** Send an email to admin@personalizedperfections.co.uk with the subject line "Return Request" or "Refund Request." Include your order number, a detailed explanation of the issue, and any relevant photographs.

3.2 **Approval:** We will review your request and respond within **48 hours** with instructions on how to proceed.

3.3 **Return Shipping:** For approved returns, we will provide instructions on where to return the item. You are responsible for the cost of return shipping unless the return is due to a mistake on our part.

3.4 **Processing Time:** Refunds will be processed within **7-10 business days** after receiving the returned item or as otherwise agreed upon.

**4. Non-Returnable Items**

Some items are non-returnable, including:

   a. Custom-made or personalised items.

   b. Items with signs of use, damage, or alteration not caused by us.

   c. Items returned without prior authorization.

**5. Contact Us**

If you have any questions or concerns about our Returns and Refund Policy, please contact us at admin@personalizedperfections.co.uk 

By making a purchase from Personalized Perfections, you agree to and accept the terms of this Returns and Refund Policy. We reserve the right to modify or update this policy at any time, so please review it periodically.

Thank you for shopping with us for your Personalised Gifts

Privacy Policy

*Last Updated: September 9, 2023*

At Personalized Perfections, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By using our services, you consent to the practices described in this policy.

**1. Information We Collect**

1.1 **Personal Information:** When you make a purchase, register an account, or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.

1.2 **Usage Information:** We collect data about your interactions with our website, including your IP address, browser type, device information, and pages visited. This helps us improve our website and services.

**2. How We Use Your Information**

2.1 **Order Fulfilment:** We use your personal information to process your orders, provide customer support, and communicate with you about your purchases.

2.2 **Improving Services:** Usage information is used to analyse trends, track website performance, and enhance your browsing experience.

2.3 **Marketing:** With your consent, we may send you promotional emails about our products and special offers. You can opt-out at any time.

**3. Information Sharing**

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

3.1 **Service Providers:** We may share your information with trusted service providers who assist us in fulfilling orders, processing payments, or improving our services.

3.2 **Legal Compliance:** We may disclose information when required by law, to protect our rights, or in response to a legal request.

**4. Cookies and Tracking**

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

**5. Security**

We employ industry-standard security measures to protect your data. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

**6. Your Choices**

You have the right to:

6.1 **Access:** Request access to your personal information and obtain a copy of the data we hold.

6.2 **Correction:** Request corrections to inaccuracies in your data.

6.3 **Deletion:** Request the deletion of your personal information, subject to legal obligations.

6.4 **Withdrawal:** Withdraw consent for marketing communications.

**7. Children's Privacy**

Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

**8. Changes to this Privacy Policy**

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes.

**9. Contact Us**

If you have questions or concerns about our Privacy Policy or wish to exercise your rights, please contact us at admin@personalizedperfections.co.uk

Thank you for entrusting Personalized Perfections with your personal information. We are dedicated to ensuring the protection and privacy of your data.

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